Refund & Returns Policy

1. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of the day after you receive your goods, without giving any reason.

To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) before the 14-day cancellation period has expired.

Contact us to cancel your order:
The Vale Wellness Ltd
14 Brecknock Road, London, N7 0DD
Email: hello@musclesscruban.world
Telephone: +44 20 7946 0321

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the 14-day cancellation period has expired.

2. Return Conditions

We accept returns on unopened, unused and undamaged stock only. For hygiene and safety reasons, we are unable to accept returns of food supplements that have been opened or partially used.

To be eligible for a return, your item must be:

• In its original packaging, sealed and unopened.
• Returned within 14 calendar days of delivery.
• Accompanied by proof of purchase (order confirmation or receipt).

Items that do not meet these conditions will not be eligible for a refund and will be returned to you at your cost.

3. How to Return an Item

1. Contact us at hello@musclesscruban.world or call +44 20 7946 0321 within 14 calendar days of delivery to notify us of your intention to return.
2. We will provide you with a return reference number and the return address.
3. Pack the item securely in its original packaging and include your name, order number and return reference inside the parcel.
4. Send the item back using a tracked delivery service. We recommend retaining proof of postage. Return postage costs are payable by you unless the item is faulty or incorrectly supplied.

4. Refunds

Once we receive your returned item and verify that it meets the return conditions set out above, we will process your refund within 14 calendar days of receiving the returned goods (or of you providing evidence of having sent the goods back, if earlier).

Refunds will be issued to your original payment method. We will notify you by email once your refund has been processed. Please note that your bank or payment provider may take additional time to credit your account.

Original delivery charges will be refunded only if the return is due to our error (e.g. wrong item sent, faulty product). In all other cases, only the product cost will be refunded.

5. Faulty or Incorrectly Supplied Goods

If you receive a product that is faulty, damaged in transit or not what you ordered, please contact us within 30 days of delivery at hello@musclesscruban.world. We will arrange for a replacement or full refund (including delivery costs where applicable) at our expense. Your statutory rights under the Consumer Rights Act 2015 are not affected.

6. Exchanges

We do not currently offer direct exchanges. If you wish to receive a different product, please return your original order for a refund and place a new order.

7. Non-Returnable Items

The following items cannot be returned:

• Opened or partially used food supplements (for hygiene and safety reasons).
• Items returned after the 14-day cancellation period without prior agreement from us.
• Items that are not in their original condition, are damaged (other than due to our error), or are missing parts.

8. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under UK law, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9. Contact Us

For all returns and refund enquiries:
The Vale Wellness Ltd
14 Brecknock Road, London, N7 0DD
Email: hello@musclesscruban.world
Telephone: +44 20 7946 0321
Monday-Friday, 9:00am-5:00pm GMT